Where do you ship from?
All orders ship directly from Lone Pine, California. Every item is packed by hand in our workshop — no warehouses or third‑party fulfillment.
FAQ — Frequently Asked Questions
FAQ — Frequently Asked Questions
Quick answers for collectors. All orders packed and shipped from Lone Pine, CA.
Common Questions from Collectors
These are the most frequent questions we get about orders, shipping, customs, loose cars, and general shop policies. Everything here is based on real collector needs and real workflow from our Lone Pine, CA workshop.
General Questions
How fast do you ship?
Most orders ship within 1–2 business days. High‑volume drops may take slightly longer, but we always work fast and communicate clearly.
Do you offer combined shipping?
Yes. Multiple items are combined automatically whenever possible to reduce cost and improve protection during transit.
Do you ship internationally?
Yes. International shipping is available to most countries. Rates are calculated at checkout.
Product & Condition Questions
Are your photos the actual item?
Always. We never use stock photos. Every listing shows the exact car you will receive.
How do you grade condition?
We use a strict collector‑grade system for both carded and loose items. Full details are on our Grading & Condition Policy page.
Do you sell customs?
Yes. All customs and restorations are built in‑house and clearly labeled as modified. Nothing is ever misrepresented as original.
Do you take custom build requests?
Yes. Email us with your project details and we’ll confirm availability, pricing, and turnaround time.
Order & Shipping Questions
What if my order arrives damaged?
Contact us within 72 hours with photos of the item and packaging. We’ll make it right through replacement or refund.
Do you use protector cases?
Yes. All carded items ship in rigid protector cases at no extra charge.
Do you offer local pickup?
Not at this time. All orders ship from Lone Pine, CA.
Can I change my address after ordering?
Yes — if the order hasn’t shipped yet. Contact us immediately with the correct address.
Account & Payment Questions
Do I need an account to order?
No. You can check out as a guest or create an account for faster future orders.
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, and other major payment options depending on your region.
Do you store my payment info?
No. All payment details are handled securely by our payment processor. We never see or store your full card information.
Can I see my order history?
Yes. Log into your account to view past orders, tracking numbers, and order details.
Collector Support
Fast Shipping
Safe Arrival Guarantee
10+ Years Experience
Lone Pine, CA
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