FAQ
Find answers about finished customs, DIY projects, replacement wheels, subscriptions, shipping and order support. The individual product listing and selected purchase option describe what you are buying.
What is the difference between a finished custom and a DIY kit?
A finished custom is sold with the modifications described in its listing. A DIY kit is a project, not a promise of a completed custom. Check the included-parts list, assembly state and preparation notes. Do not assume paint, tools, custom wheels or installation hardware are included.
Who made the car, and who customized it?
The original toy brand and the customizer are separate details. A customized Hot Wheels or Matchbox casting retains its original-brand identification; the listing should separately identify the customization and who performed it.
Will replacement wheels fit my casting?
Scale alone does not guarantee fit. Compare the listed front and rear diameters, wheel width, axle requirements and body clearance. Check the quantity and whether axles are included before ordering.
Do the photos show the exact item I will receive?
Use an actual-item statement only for the listing where it appears. Manufacturer or distributor photographs can represent a factory release rather than an individual unit. Read the condition and packaging notes, and do not assume display props or accessories in a photograph are included.
How do the monthly clubs differ?
Loose-car, carded-car, finished-custom and DIY plans are different products. Check the selected plan's quantity, contents, exclusions, renewal period, shipment timing and cancellation terms. Do not assume tools, upgraded wheels or a particular rare car are included unless the plan explicitly says so.
Can my order arrive in separate packages?
Yes. Items fulfilled from different locations may arrive separately with separate tracking updates. Carrier and service can vary by item. Review the shipping options and final total at checkout, plus each listing's processing information.
Where do I find shipping and return terms?
Use the published store policies for eligibility and instructions rather than assuming every product has the same return or delivery terms. For a damaged or incorrect shipment, contact us with the order number and relevant photographs.
Shipping, taxes and any applicable discounts are calculated at checkout.
How do I get help with a product or order?
Email munclemikes@gmail.com. Include the product link for a pre-purchase question, or your order number for an existing order. Describe the issue and include photographs when relevant; do not email payment-card details.
